If You KYC You Should CYA

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What We Know About What Happened

On or about March 10 and 18 of this year, two third-party services had their Bitcoin customer data compromised:

  • one was an email marketing system called ActiveCampaign.
  • one was a customer relationship manager (CRM) web application called HubSpot.

In total, the two separate incidents targeted and accessed personal information (PI) of customers belonging to at least 31 Bitcoin companies. In all cases, the compromised data included the customers’ names and email addresses. In most cases, it also included physical addresses and phone numbers. In other cases, the stolen data also included an IP address, browsing history, type of user, and other customer information.

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